UIC Inventor Bing Liu Quoted in the New York Times about Bogus On-Line Product Reviews
On-Line Product Reviews Beginning to Draw Scrutiny
UIC Professor of Computer Science, Bing Liu, was recently quoted in the New York Times about the sometimes underhanded practices associated with on-line product reviews. A stellar on-line review can often propel a product's sales, but deciphering the legitamacy and source of such reviews is drawing interest from both consumers and regulators.
Dr. Liu, whose research interests and invention disclosures with the OTM are focused in the areas of data and web mining, sentiment analysis and opinion mining, is trying to devise mathematical models to systematically unmask and separate out bogus endorsements from genuine customer reviews. Dr. Liu was quoted as saying, “More people are depending on reviews for what to buy and where to go, so the incentives for faking are getting bigger.” He aptly noted that, “It’s a very cheap way of marketing.” Under Federal Trade Commission rules, when there is a connection between a merchant and someone promoting its product that affects the endorsement’s credibility, it must be fully disclosed.
Click here to read the NYT Article.
Published Friday, Jan 27